Yeah, they made a lot of mistakes. However, it’s possible that this will significantly impact their lives, leaving them with no ability to retain their job, shop, or otherwise function in our auto-centric city plans. It doesn’t sound like anyone in the bureaucracy is giving them an even temporary work around. Everyone makes mistakes; a good system provides options to help people fix their mistakes. Good systems don’t make people wait 4-5 months for essential documents; that’s crappy bureaucracy. And then requiring on the other end those documents, with no other recourse for other options, that’s shitty bureaucracy too. It’s stuff like this that makes people hate bureaucracy. Having experiences like this, where some small mistakes resulting from ignorance and harming no-one could cost you your job, is what radicalizes people.
But, my main point was that this sounds like someone who stumbled onto SovCit while trying to find a fix for their mess, rather than the usual SovCit causing their own problems through idiocy.