I don’t get it. Actually well working AI NPCs sound fucking amazing. To have an actual conversation about anything in the game by typing your questions? That’s like the wet dream of an RPG.
Have writers write the background info, some lore stuff, “books” about stuff in the game etc.
I want to have a conversation with all the NPCs and choose from four premade questions about a quest I am on.
And yes, obviously they have to work well or they’re extremely awkward and anti-immersive.