Interesting. My interaction with them wasn’t really helpful. Not for this issue, but I raised an issue that the macro function doesn’t allow you to replay certain buttons (like ‘+’), which limits it’s usefulness. I reached out to them and they said they’ll pass the info back to the team and never heard from them again. I bought this controller specifically for the macro feature (and specifically for being able to replay ‘+’), and without that functionality, the controller is completely useless for me. I already own a Switch Pro controller and I prefer it’s ergonomics/shape much more over the 8bitdo.