Yes actually, they are. That’s the entire reason this debate began; some developers claimed that Baldur’s Gate 3 is a unique occurrence and should be treated as such, rather than an example of a AAA video game meeting the expectations of consumers.
I think that was the point the person you replied to was getting at: not only is it completely fine for consumers to have these expectations, but it’s actually not even as rare as these developers are making out. There are other examples of AAA development studios and publishers who aren’t engaging in blatantly anti-consumer practices, so the ones that do really have no excuse.