Dude, ages ago when I did tech support. A simple question like: “are the lights on your modem on?” was met with a yes. Then after an hour of troubleshooting you find out, in fact, no they weren’t on the entire time and the modem was unplugged. Like, you lied, you never even checked. The real questions then become: why was the modem unplugged? Who unplugged it? What reason does one have for unplugging their modem?