I think some people are just wired to think in a way that makes the ways computers work difficult to understand. (Just like some folks don’t have an inner monologue or can only think in images, or can’t visualize anything at all). I’ve been the liaison between tech folks and non-tech folks in the same conversation with me needing to translate between both parties. They could not understand each other even in the same conversation.
I can’t find files because they’re buried in subfolders or split into separate drives because IT decides to change the structure of everything and who knows where where to find what if there’s not a shortcut to what I need on my desktop. Did they put it on X drive or G drive or H drive? What folders did it get buried in?
Windows search is trash at being able to actually find anything.