I mean, sorry. That sounds quite horrid. But that just sounds like a really shit agency.
I do work in tech and I also have to write up all billable hours minutely. But most of the work I do is on internal projects anyway, so I have to write up the time, but it’s not billable. Paid work usually takes priority though.
But when it comes to it, I’m required to work 8h a day. Doesn’t matter what as long as it is what matters the most right now. And I could easily just keep it there and work my 8 to 5 if I wanted, not giving a shit.
But I actually like my work, most of the time. So I do. So when you have to solve a lot immediate problems, the internal projects often get delayed and you risk overshooting the deadline. That’s bad for the company in general, so best to avoid it. That gives incentives to solve everything asap and still get the internal stuff done on time.
And if we risk falling behind the deadline, that means overtime (voluntarily of course), but all of our devs know that missing a deadline could set us back quite far, so everyone shows up. Of course all overtime is paid and at better rates. Hell, I’ll sometimes do overtime just to get the better rate and get ahead of things I’d have to fix eventually anyway.
And the boss very much appriciated the effort we put in. In fact, he makes less money then me. I know that because I’m a shareholder and can read the yearly financial report, they gave all the senior devs a share when the company went public.