“Fast casual” has ruined dinning. The concept is a volume play of moving as many customers as quick as possible while still giving “personalized service” with the least number of servers possible. Naturally this becomes a race to the bottom with “service” taking the biggest hit since it is the most subjective experience and thus the hardest to measure. The worst part is that most American diners we are slowly lowering expectations in which allows for further reductions in service and makes the experience even worse, but “with prices like these, what can you expect?”