Their laptops are good. But the company is shitty.
That being said, they’re still thriving for a reason. I was trying to convince my cousin to get rid of his HP subscription printer and he won’t. He says it is cheap and easy to pay the subscription and his school aged kids can print the colour pictures they want when they remember they had an assignment at midnight. He just gets ink replacement posted to his house before he runs out and he says it works out great for him.