For some people, it’s not really an solvable issue and no amount of talking about it will make them like you. Some people are just assholes for various reasons, and it’s best to just minimally interact with them as opposed to trying to understand them. Courage doesn’t necessarily play a factor. Idk, just my 2 cents.
Obviously not the case for everyone, but I’ve been there before in the trying to reach an understanding route, and it doesn’t necessarily work. Some people are just a bit unhinged and it’s best to minimally interact.