As a patient, the reason I’m complaining about healthcare costs is if you say something like “My job isn’t to worry about the money”. Well mine, as the patient, is. Sometimes it helps when I explain that financial stress is a predictor of heart disease, then they get where I’m coming from.
I need to know in advance how much this costs because I’m doing a cost-benefit analysis against other forms of harm that I can spend the money to avoid. And if you (the royal you, your entire profession) can’t understand how that could be a factor, I can translate the financial cost into morbidity statistics.