Exactly. Those people are paid salaries. They have teams working on things. When something is allowed to go wrong, someone either didn’t do the job they’re paid for, or they’re incompetent/apathetic. They’re using proven software that’s been around a while.
When there’s a problem with a Lemmy instance, then maybe the one person responsible was at the job that actually pays their rent. They’re working with beta software that’s full of “surprises”.