I left a lot of options open for improving the article from my original comment, but if you want some more details:
Describe the issue and what forms it comes in to clarify the issue.
Do a thorough analysis of posts and comments on Reddit (and maybe some other forums, just a thought) to try to get some numbers to indicate how often it happens and what the different causes are.
Maybe create a survey to try to ascertain some numbers. Reach out to a statistician for some help on how to do that.
This is a “Senior Editor” at Android Central and they don’t have a single connection to an expert in phone technology. They exhausted all the possible experts out there and didn’t get any responses? Honestly, this means they either don’t know how to write a letter to get an answer from experts, don’t have any compelling data to interest an expert enough to expend their time, or didn’t actually try very hard, or all of the above.