Just open source v1.7 and let the community make their “openLight” version. They said they’re moving to custom libraries anyway, and people would be able to keep buying their products, so doesn’t seem like they stand to lose much by going the open source/abandonware route.
I was thinking about switching fron LaserGRBL to Lightburn becausethey had native Linux support… Guess I’ll keep LaserGRBL + Wine following the guide in this comment
For the its less than 1% maybe. For the the reason of there is to many distributions for us to support. Thats utter BS, just support at least rhel or debian if not just MAKE A FLATPAK.
for context i got lightburn running on my t440p with libreboot runing gentoo linux. I installed lightburn through there appimage and it works great! Im fine if they wanna drop outlandishly niece distros like triquel or hanna montana linux. But why linux as a whole!
This is a commercial product - users expect support when things don’t work. You can’t simply reply with “Hey, go figure it out” and point them at a lemmy community.
In fact they address this further down:
but a lot of Linux users will see “We support xxxx” and they’ll go off and try a different distro. It’ll mostly work, but then something doesn’t, and it takes a while for us to figure out why, and then we get a lot of arguments over why their chosen distro should work, and why we should be supporting it.
no shit, that’s why you refuse support for users with unsupported configurations.
This is not a new concept.
It’s standard for big companies to say they only support RHEL or Ubuntu, in every other case you’re on your own.
Instead of axing their entire Linux support they could just do the reasonable thing, which is ignore issues that are out of scope.
Or should they support users trying to run their software on Windows 95, just because it’s still technically Windows?
There are plenty of solutions out there that are debian or RHEL only, it will work on other distributions but they aren’t supported. If you have a problem, the answer will be “Use Debian” or “Use RHEL”. And there is nothing wrong with that answer.
I appreciate they are trying to support users who are veering away from the recs, but that’s on them. As is not just using flatpak - which I personally don’t like using, but absolutely use for work/commercial software.
forum.lightburnsoftware.com
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