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Creative Good: Why customers don’t want chat bots (creativegood.com)

The author argues that customers do not actually want chat bots for customer service, contrary to what companies claim. Chat bots can only handle simple, routine queries, but for complicated issues customers want to speak to a human representative. Companies are pushing chat bots to reduce costs and increase profits, without...

Fisk400 ,

It there is an issue you have that you can’t figure out from the website but the chatbot is capable of solving you should make a better website.

Fisk400 ,

Did you have chatgpt help you write this? It is too incoherent and filled with weird fluff to even get proper feedback.

Fisk400 ,

When Elon fired all of its staff there was talk about it starting to accumulate tech debt and getting less stable over time. This is the logical conclusion.

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