An isolated friend of mine in Montreux, Switzerland, who is already in an incredibly rough situation, just had their Samsung phone break to pieces. It's their computer / writing tool / appointment scheduling tool / connection to the outside world. This is a major crisis, more than I can convey.
Are there charities in Switzerland or Europe that help people with replacement phones?
Are there charities that help recover data off old phones?
@avirr has brilliantly suggested that a local library might help.
If anyone reading this speaks French, could you look into libraries around Montreux (Switzerland) and see if you can find a program that can help people with broken phones / phone repair / phone data recovery / replacement phones? My friend now has basically no internet access to look it up themself.