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YSK if you can't log in, clearing your site data should help

Everyone got logged out after the recent site hack. For me, when I tried logging in once things were back up, it would tell me I logged in, but I’d actually stay logged out.

I assumed the systems were still just down, but when I noticed others were able to log in and post without issue I tried clearing site data - that let me right in.

In Firefox or Chrome you can do so quickly by clicking the lock to the left side of the address bar.

Figuring I might not be the only one and some stuck-logged-out people may see this.

fiat_lux ,

I did that and locked myself out of my lemmy.world account because my 2FA token would silently fail :(

Yoz ,

Thanks

MrShelbySan ,
@MrShelbySan@lemmy.blahaj.zone avatar

For anyone with issues on Memmy, I just emptied the password field on my account and filled it back in, then hit save and it worked.

Pandantic ,
@Pandantic@lemmy.world avatar

I tried that and it didn’t work for me. I ended up adding my account again, now I have two and I’m not sure which to delete but the app is working again!

Jakdracula ,
@Jakdracula@lemmy.world avatar

Can’t seem to find a “log out” button on Memmy. Cant seem yo find one on WefWef either.
Shouldn’t “log out” be a button under accounts?

th3dogcow ,
@th3dogcow@lemmy.world avatar

Memmy has a delete account button. It will do what is needed to logout.

psysop , (edited )

I deleted the app and reinstalled. ‘Delete account’ is confusing - am I deleting it from the app or from the server entirely? I feel there is could be a better word to describe removing the account from just the app.

bonoisatwat ,

I had the same problem on Jerboa (android). I had to:

  • Long press the app
  • Click on: force stop
  • Click on: storage
  • Click on: clear data

After that, I was able to login again properly.

Sarcastik ,

You’re a genius! I was searching all over the Jerboa instance and even the devs didn’t know what caused the issue.

Thanks!

Sivar ,

With Memmy and wefwef it seemed like I was logged in, but apparently I wasn’t. When I logged in once more like I would log in to a different server (but in this case same server name, user, password) it worked fine again.

Dr_Chocolate ,

That didn’t fix it for me. Firefix is hiding a cookie someplace because Edge logs in just fine.

zkfcfbzr OP ,

You used the button that says “Clear cookies and site data…”?
https://lemmy.world/pictrs/image/8f59a6fb-0aa4-4171-8d55-09019be20fe0.png

Using that fixed the issue on both of my machines. Is there anything odd about your setup?

Dr_Chocolate ,

Yes, exactly that. Cookies and site data, and cached web content for good measure. Restarted Firefox after, but no change. Odd.

zkfcfbzr OP ,

Very odd. If you (or anyone reading with the same issue) do figure it out, please update.

Dr_Chocolate ,

Still no luck. Tried Chrome and Firefox in both desktop and mobile, but neither logs in. After clicking “login”, it spins for a second and then returns to “login”. Seems to only work in Edge now. Maybe some security change after the hack now blocks the other browsers?

Dr_Chocolate ,

OK, I figured it out: password length Not sure what was changed on Lemmy overnight, but my password suddenly became too long for FF, Chrome, and even Liftoff.

During my trial and error checking, I tried changing the password (which continued to work in Edge), but suddenly Liftoff would not accept the new one. Changed it to something ridiculously short and miraculously everything worked in all the browsers and Liftoff. Inched it back up to something acceptably long and complex again.

zkfcfbzr OP ,

Pretty bizarre error, but good work working it out - wonder if that’s a known bug or not

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