You can choose not to believe it. But when there’s footage of actual captured terrorists saying explicitly everything that they’re being excused of, and when even the son of Hamas’ leader is saying those same things aswell, then I just find it hard to ignore all that evidence. Hamas are publicly evil, advocating to death to all Israelis civilians (shooting rockets/terror attacks indiscriminately), and doing everything they can to prevent the existence of the more peaceful PLO in Gaza (via armed means, see their coup as an example…). So it’s really not that hard to believe (given the evidence) that they’re also evil towards their own population, and hide under civilian infrastructure, again, after so many testimonies and intelligence reports.
And say what you want about the IDF, but multiple professional army personnel have advocated for how they’re the most humane army in the world, doing the most out of any army in the world to make sure they don’t target civilians. Do civilians still die? Yes. Is it unavoidable as an act of war? Yes. Are the IDF the best at mitigating those civilian deaths in the world? Yes.