Sorry to say, I would take this with grain of salt. Not making profits is part of business model of these pioneering companies. Google, Amazon and Uber (etc) were in the negatives for so many years and they absorbed the losses in order to be the dominant brands where at the end users become dependent on them. At that point they’ll start to charge exorbitantly and forcefully add unneeded features that will exert more control upon their users but there’s nothing that they can do but pay, for the simple fact that they can’t do without them.