I wish i could agree with you, but i’ve worked in tech support in the past. There’s A LOT of people that very much don’t want to exert the least effort on learning these things and are proud of this. Definitely there’s efforts that need to be made on making things easy for beginners and better ways to let them learn once they’re past that stage (documentation has always been a weakness of free software), but you cannot do that with people who actively refuse, and there’s a lot of them, many of them on positions of power.