Everyone is all shocked but anyone who has worked in actual IT, development, or computers directly know that the whole system is brittle and ready to fall over at a moments notice. It’s popsicle sticks and glue all the way down. It’s more surprising this is the first major outage like this.
We can try to protect our systems from mistakes like this but at the end of the day, all it takes is one intern somewhere on a project who can fuck everything up. And I don’t mean crowdstrike, but we all know that there are more vendors who have even less QA, who cheaper out on labor and safety for profits. The entire thing is one config file away from collapsing