Well, every one of these is a different pile of crap, but a pile of crap nonetheless.
It was supposed to be a Steam competitor, and they openly said it, but the only competition it won is the dumbest fucking ideas brought to PC gaming - and that being exclusivity. But after a few released games, I’ve realized it was a good thing! I could try the game for free, and wait a year when the game has those nice QoL features. For BL3, I started when the game already had tons of extra content.