There’s a lot of problems with their service. They’re missing a bunch of functionality that a lot of the other streaming platforms have like creating profiles, decent recommendations, and thumbs up/down. You also have to go through 50 iterations of TWD to get to anything, but they don’t even have all of it (I’m not a fan, but I know a lot of folks are).
I know they’re working on it, but it’s definitely not there yet. They got a new head of engineering just a few months ago so I assume we’ll start seeing some changes later this year.