I mean, the market for live-service games is absolutely oversatured as is. Live-service hero shooters are also dime a dozen (Overwatch, Paladins, Apex Legends etc) and have their dedicated niches. When an entirely new IP tries to enter when other established IPs may be struggling already, what did Sony expect?
I find it silly that every game nowadays needs to have some form live-service component. Just release a game and let it be. Why change and patch it a hundred times if you can just release a solid package one time and reap your benefits?
Like, compare Diablo 2 Resurrected (display name and profile pic definitely not related) to Diablo 4. They put out patches semi-regularly for D2 and it’s brilliant. The game is 20+ years old and blows D4 out of the water by a huge margin (might be a little biased). D4 had a biblical start and is easily Blizzard’s fastest-selling game at release, but look at it now. They’ve made efforts to make the game better with adjustments and patches, and the new add-on might even be ok, but I don’t think they’ll be getting back their momentum any time soon