At no point did I hold that individual responsible for the system (I literally hold landlords responsible at one point, but this story isn’t about landlords, is it??), but they ARE responsible for their own actions within said system, and for directly causing harm to this family (and I guarantee, many others) with the little power they yield (and before you even try - yes, landlords and those in power cause an altogether different level of harm, but until you’ve been faced with this kind of attitude and discrimination from the bootlicking gatekeepers who just love having a drop of power over the lives of others less fortunate than them, you don’t have a fucking clue the kind of deep and long lasting impact it has, not only mentally, but materially).
Their own circumstances, which MANY share yet magically aren’t cruel arseholes, are not a fucking excuse nor justification for that kind of bigoted bullshit. I have no sympathy for those who have no sympathy for others, and who take their frustration with our world out by punching down instead of up.
So you please keep in mind that excusing or brushing off this kind of attitude and behaviour tells people like me just how little value our lives and well being hold in your opinion.
E: honestly, your comment is the perfect demonstration of why class reductionism isn’t just counter productive, but actively harmful, and why intersectionality is absolutely imperative if you hope to ever better society for everyone (because even if you improve the material conditions of this civil servant, it won’t magically make them no longer ableist or misogynist, only, maybe, less classist).