It’d be bad enough if it was just any random person, but being disabled myself, I know far too well how difficult, to practically impossible, it can be to find a place that isn’t only suitable to live in, but where the landlords will even consider you in the first place instead of instantly putting your application in the reject pile because you or someone in your household is disabled (both of which result in a high rate of homelessness among disabled people).
There are so many different and equally distressing levels of heinous to this bullshit, from misogyny to ableism, to classism, to just plain old wilful ignorance and cruelty.
People like this civil servant should spend their time being eternally grateful to not be in such a position as this mother is, since they wouldn’t survive a fucking hour in her shoes.