I have a long and special history with Comcast. My city has given them the sole monopoly cable contact. So – I believe – they are obligated to provide me service. The distance from pole to house is too long. No less than 3 service people have come out and said they have to put in a thicker cable like those used on the telephone poles. Nope – the work order always disappears. Of course, they have to pretend they will eventually do something, because – city monopoly.
Used a signal booster for a long time and that helped (I had to buy it) except at holidays when everyone was home. Then more people in the area got service – dropping the signal.
After some years, T-Mobile 5G moved in and I happily dumped Comcast (monopoly only applies to cable).
There is more, but you get the idea.
Never give Comcast a monopoly on service. Even had me considering satellite Internet in the middle of the city at one point!