imo refunding after 10 hours is not the right thing to do, and could undermine the whole refund system if it becomes a common thing people do.
The original idea for allowing refunds for digital games (or anything, really) is if you get a broken or defective product. If the game won’t launch, or it’s a buggy unplayable mess, or not what was advertised (and I’m talking blatant false advertising, not some vague speculative comments) you get a refund. If you simply don’t like the game, then you need to own it that you made a bad purchase and move on. It happens.
This is why it’s important to wait for reviews and actual gameplay on YouTube/Twitch first, so you have a much better understanding of what you’re getting. Hell, this why YTers/streamers get free codes on release, so their audience will see the game and want to go buy it.
It’s been said a million times over but I guess it needs saying again: STOP 👏 PRE-ORDERING 👏 VIDEO 👏 GAMES