halcyoncmdr , 4 months ago

Rant incoming, so ignore if you’re just here for the memes.

The Linux community as a whole seems to still be delusional about the real world outside power users, and it hasn’t changed much in the last 25 years from everything I’ve seen. Distros have come and gone, some better than others, but the community as a whole is still living in a fantasy world about the “year of the Linux desktop”. And it’s the reason quite frankly that Linux in it’s current form will never be a daily driver for the average user. Even though it would actually work for probably 30-40% of the population that just uses a web browser without any issue out of the box, as soon as they have an issue, the community would be impossible to find actual useful help from for these users. There are enough toxic Linux users to anyone that doesn’t know the basics. It’s almost as toxic as the League of Legends community with some distros. That leaves a permanent bad taste for all of Linux for the average user that comes across just one of these posts. Not to mention little to no support from places like Geek Squad, which is where the real average users take their systems. Even checking online themselves is heading out of average user territory in the first place.

The other main issue is that there are productivity mainstays on Windows that don’t have a true Linux version. There are Linux alternatives but they quite frankly aren’t the same, and the average user doesn’t want to have to deal learning something new or with file format differences and not being able to just do what they already do.

My mother for instance several years ago tried to switch to a Chromebook when she needed a new laptop. She only uses a web browser and Microsoft Word through Google Drive and Gmail. Seems like a Chromebook would be a good fit for an ultra portable and lightweight system with WiFi 90% of the time. She is definitely able to search the internet well and find answers on her own, she is better than the average user due to learning from me breaking things constantly as I grew up. So even her handling of the situation would be more than many users. This was before the stripped down online versions of Office apps existed, so you had Google Docs, and the Linux alternatives like OpenOffice, which did not seamlessly support DOC/DOCX files for users who primarily work with those and need to have those types to send. Even now though the web version of Office is stripped down, some of that stuff just isn’t available without the full software. Google Docs was essentially not compatible with regular Word documents at the time, everything had to be converted to Google’s format and then exported back to a DOC, and constantly having to remember to save files as an alternate format just to send them off to others for further edits or distribution from their systems was a lot of unnecessary work, easily forgotten that just wasted time. Not to mention getting her head around the idea of cloud storage vs local storage if there was no WiFi available for some reason. Google Drive on Windows has a nice visual indicator of backed up stuff, and it’s all stored locally by default as well. It just works for the average user. This is something that Apple does extremely well with their walled garden. They hide the magic and user is never the wiser because it just works for them without getting in the way, you just HAVE to use their system for that experience.

Those are the issues the average person already knows how to do with Windows and even OSX with the current applications they use daily. Switching to Linux is not just changing the look of the computer and the engine under the hood, there are other usability changes as well. Individually they aren’t a big deal, but adding them all up, the average user just ends up deciding another Windows system is easier or trying OSX instead to go with their iPhone. Unless the user has someone they know personally that is willing to help those users with every tiny issue, without complaint, or they are savvy enough to handle a good internet search for specific error information and find a community willing to be just as helpful, avoiding the toxic users, they’re just going to decide it’s bad generally and stop using it, probably forever.

Linux must be objectively better than Windows in major ways to get the average person to jump ship and learn something new, dealing with all the small issues and differences they’ll come across.