I had my internship there this year. The issues with my lenovo laptop started in 2021 after I bought it, managed to get my money back after 2 years late last year and decided to go full time on the Steam Deck as my personal computer alongside a portable monitor.
The HP laptops all felt pretty solid when I set them up, the company gave me a spare Lenovo laptop that was just laying around that worked okay, forgot which model but I think it was probably around their 1200 euro range probably. But the HPs didn’t have much in terms of keyboard flex and the trackpad felt really nice, however I was only having it for a couple of hours before they were being repackaged to get to the customer so no real time to judge anything.
I ralso recognised having brand loyalty towards prefab computers were pointless pretty early on. Everything from the lack of upgraidability to the lack of easy access to repairs and sending enormous parts for minor things just wasn’t cutting it for me. I’m glad with my Steam Deck now actually, with my monitor and wireless keyboard and mouse I can manage my own IT stuff at home from anywhere and do my dev stuff pretty comfortably. Knowing I can also go to ifixit to buy spare parts whenever I want is a nice bonus!
As for HP being shit in every other area, yea, I’m always gonna keep in mind to not buy their printers and stay away from them as much as possible.
What did add up on Lenovo’s side was their customer support in my country. They were very kind and helpful regarding my issue but I couldn’t sit around and wait for it to be fixed and them trying 100 different things.
But thank you for telling me your experience, I’ll make sure to keep it in mind when getting my job and hopefully have the opportunity to be able to give someone something that won’t break!