So short answer, I really love them but I’m keeping a cautious eye on their choices.
Full disclosure, this is coming from my OP11, so I’m a little bit biased, but this is absolutely the best phone I’ve ever had. And mind you, my previous phone was the OP7Pro which is an incredible device that STILL works like new after 3 years. So personally, they’ve been good to me.
However, I am keeping a close eye on their OS and software decisions. I was a little hesitant about this phone at first. The Android 11 OxygenOS was perfect on my OP7Pro. I upgraded to 12 (their merger with ColorOS if I’m not mistaken) and it was just a mess. For the first time since buying it, my OP7Pro had random bugs and stuttering. I immediately reverted to Android 11 and it was back to perfect. Unfortunately, the OP7Pro will no longer receive updates, so if I wanted to try the newest OxygenOS, I needed to upgrade.
OP11 starts with OxygenOS 13 and is slated to receive 5 years of updates, which is awesome for longevity. Some of the decisions they made after the terrible OxygenOS 12 (many changes to the OS, releasing the OP11 as the only flagship without a Pro later in the year, etc.) gave me hope that they recognized their mistakes and were willing to fix them. I decided to give them another shot and got the OP11 in April.
The software is still missing a few (minor) things I liked from OxygenOS 11, but Android 13 makes up for it with some interesting features. And this might be an unpopular opinion, but I actually like what they’re doing with the OxygenOS 13 skin. It’s hard to describe since there are a lot of small things I probably noticed unconsciously, but I haven’t had any bugs and it’s been a dream with this device. I do feel like they’re listening to their customers again, and trying to get back on our good sides.
In the past I’ve been burnt by Samsung and LG, but OnePlus hasn’t ever let me down (except that atrocious OxygenOS 12, but again, I skipped it). So long as they keep making the effort to listen to their customers and keep pushing the changes/additions we want to see, I’ll keep buying their devices and running their OS. Of course if I see a repeat of 12 with OxygenOS 14, I honestly might bail. 12 was so bad I’m never doing that again.
I realize this is kind of rambly, so please let me know if you want me to clarify anything.