Well that’s the entire thing, they weren’t properly trained on allergens and how to deal with them. The couple asked, asked again, and when the food came out, asked a third time because it wasn’t marked allergen free.
This lands square at the feet of Disney because this, undoubtedly, was a measure of cost-cutting. Disney is notorious for this type of behavior in recent years. As with any capitalist enterprise, the con goes: over-deliver and build up a rep, deliver on that rep to a T, nothing more nothing less, and then the coup de grâce. Cash in on that goodwill by abusing, tightening purse strings, sacrificing customer satisfaction and often safety.
The question we’re all gonna find out the answer to in the coming years is how much goodwill does Disney have, exactly. How long can they milk their customers, turning them away from future visits by making their park and product experiences so expensive while being underwhelming that people go into debt to experience them, and so abusive of the customer/vendor relationship that people leave with a bad taste in their mouth.
I’m hoping to watch the entire edifice fucking crumble and burn.