Thanks for your response. I think that in the US one of our big issues is inconsistency. What I’ve described here is unprecedented for me until now but I’m sure many others have had much worse. The basic idea I think is that the bigger a company gets, the more they feel emboldened to get away with shit to save a buck here and there.
It’s insanely dehumanizing for someone to lie to your face and tell you their hands are tied and your broken heat will just have to stand for an unknown amount of time. My landlord before this was an amazing man who I will never forget. Many times he showed good will beyond what was required and you can bet your ass he would’ve had the heat fixed within a week at most even if he had to spend $10,000 to do it. In fact the heat did break once and he had someone there the next morning. Meanwhile the company with hundreds of millions in revenue refuses to spend a buck to expedite the process because they have the cheapest deal possible with some contractor who is slammed
The management in this building treats us like idiots who don’t matter. Despite repeated fuckups, everything is always “we’re doing the best we can”. If they were doing the best they could, none of these issues would’ve last longer than like a week and a half. The tenants here were damn near mutiny level it was so bad. People were posting notes with numbers to call and an exact count of how many days the elevators were out. It felt good to at least see people doing something to hold the assholes accountable.